Shipping
What types of shipping do you offer?
We’re very happy to say we deliver to anything (residential, business, P.O. Boxes and most rural areas), anywhere in Australia. Unless you request otherwise we use good ol’ Australia Post as our preferred courier company. They’re reliable and have been doing shipping and logistics for yonks. If you are sending the parcel to a business address remember to always include the business name.
| Standard Shipping | $9.95 |
| Express Shipping | $19.95 |
| Free Shipping | Orders over $60 |
How quickly will my order be shipped?
For Standard Shipping, we dispatch orders within 2-3 business days. For Express Shipping, we guarantee dispatch within 24 business hours.
Posties enjoy their weekends and so deliveries from our Melbourne HQ will arrive between Monday and Friday within these following time frames:
| Victoria | 1-3 business days |
| Sydney | 2-4 business days |
| Canberra | 2-4 business days |
| Adelaide | 2-4 business days |
| Brisbane | 3-5 business days |
| WA & Tasmania | 3-5 business days |
| Northern Territory | 5-10 business days |
We’d love for someone to be home when your parcel arrives. Please provide an address where you, or a friend who’s willing to sign on your behalf, will be. If you aren’t home Australia Post (if AP used) will be so kind as to leave a calling card. They’ll then take your goods to the nearest Post Office and you can make your own arrangements to pick it up from there. Another option is to receive the parcel unsigned. This is not recommended, and any damages or loss will not be our responsibility.
Do you ship outside of Australia?
We only ship within Australia for now and very soon will take international orders
How can I track my shipment?
Easily. We’ll email you a tracking number, which can be used to track the item online. If you have any trouble we can help. Email: hello@theteaaccent.com.au with a copy of your order confirmation or call us on + 61 414310034
DELIVERY DETAILS
Orders placed by 2PM AEST on a business day (Monday – Friday, excluding public holidays) will be dispatched between 2-5 business days.
The delivery times below are estimates, and can vary depending on your location.
Please note: Due to recent disruptions in flight schedules, please allow an additional 2-4 business days on top of our standard delivery times below